Article Summary: Access Perks, America’s largest private discount network, announces strategic updates to its perks platform: language translation, multilingual chat support and payment flexibility. These features help employers reach more of their workforce, even as teams become increasingly diverse in language, location, and life experience.
HR professionals are a special type of leader. Let the C-suites worry about profitability. Let the managers worry about productivity. You get to spend your days caring for the individuals and helping people thrive at work. You want employees to feel valued, supported, and excited to stick around for the long haul.
Employee discount programs are one of your most powerful tools for showing employees you're invested in their wellbeing (while simultaneously impacting the metrics other leaders care about too.)
But here’s an important question to ask: Are your benefits actually keeping pace with what your current workforce needs? If you’re like most U.S. based businesses, your team is changing faster than ever. Today, one in five Americans speaks a language other than English at home. Millennials and Gen Z now make up the majority of your workforce, and they have completely different expectations around payment flexibility. You've got remote workers across different countries, multi-generational teams with varied preferences, and employees from increasingly diverse backgrounds.
Your employee benefit packages are already valuable—but now they need to be accessible to everyone on your evolving team.
Access Perks is excited to announce platform updates designed specifically to bridge this gap:
- Website translation into ten languages
- Multilingual customer support
- Buy Now Pay Later options
- Multi-currency price conversion
These updates ensure that every dollar you invest in employee benefits actually reaches and engages your entire diverse workforce.
The Opportunity: Your Diverse Workforce Wants Benefits That Work for Everyone
One in five Americans speaks a language other than English at home—that's 68 million people, and this number has been growing steadily for decades. Your workforce likely reflects these demographics, creating an incredible opportunity to demonstrate your commitment to inclusion through benefits that genuinely serve everyone.
Think about the amazing diversity you see every day in your workplace:
- Employees who are bilingual and prefer certain tasks in their native language
- Remote workers in Canada or international offices bringing global perspectives
- First-generation employees who are building their English skills while excelling at their jobs
- Multi-generational teams where different age groups have different communication preferences
- Employees with family overseas who maintain strong cultural connections
Access Perks is the nation's largest private employee discount program, and as an employee benefits provider, we understand that great benefits should be as diverse as the people they serve. The breadth of savings—ranging from everyday necessities to aspirational purchases like dream vacations—makes our platform relevant to employees of all generations, income levels, and backgrounds.
The last thing you want is for language barriers to keep workers from enjoying their valuable benefits. Don’t let this preventable stumbling block come between you and the engagement and employee retention you want to inspire.
Update #1: 10 Languages Open Doors to Hundreds of Thousands of Discounts for More Employees
We've expanded our employee benefits platform to support ten languages: English, German, Spanish, French, Korean, Italian, Portuguese, Tagalog, Chinese, and Japanese. This means employees can now browse the Access discount website and MyDeals Mobile app in whichever language feels most natural to them, opening doors to hundreds of thousands of travel, dining, shopping, and service discounts they might have missed before.
Here’s how: On the website, find the language dropdown menu on the navigation bar at the top of the homepage, or any landing page. In the app, tap "More" and select your preferred language.
Update #2: Multilingual Customer Support Ensures Every Employee Gets Real Help When They Need It
Access Perks’ service chat feature now supports multiple languages, and this might be the most impactful update for your employees. We've always offered excellent, hands-on support with our dedicated, on-site team of agents. Now, those agents are equipped with tools that let them help every employee, every time, in their preferred language.
Here’s how: Open a chat window using the tab at the bottom of any page on the savings website, then simply type your question in any language. Our service team will do their best to assist in that same language. We put in the extra effort so your employees don’t feel like they have to jump through hoops to enjoy the same assistance as their coworkers.
The Impact: How Language Accessibility Creates Stronger Employee Engagement and Loyalty
It’s no secret that benefits matter to employees. Benefits are consistently the second most important factor (behind only salary) when it comes to workplace satisfaction and intent to stay.
To employees, the benefits you offer are only as good as the experience they have while using them. For example, when you partner with Access Perks as your benefits provider, your employees will interact with a website or app where they can find deep, exclusive discounts on travel, food and more. At the end of the day, you’re the one giving the employees that benefit, so whatever experience they have reflects back on you. When they successfully book a vacation, find a great restaurant deal, or get helpful support, that positive experience strengthens their perception of you as an employer who cares about their wellbeing. Conversely, if anything (like a language barrier) prevents them from accessing these benefits, that frustration reflects on your employee value proposition.
When employees can access and understand their benefits in their preferred language, something powerful happens:
Understanding drives utilization, and utilization drives satisfaction. Research reveals that 83% of employees who understand their benefits well are very satisfied with their benefits package, compared to only 51% of employees who don't understand their benefits well. When you remove language barriers, you dramatically improve benefits understanding—and that understanding translates directly into higher satisfaction and engagement.
Language translation on websites directly increases usage. Businesses that localize their platforms see an average conversion rate increase of 70%. Additionally, 76% of online users prefer accessing content in their native language, and 40% won't complete transactions on websites that aren't in their preferred language. When employees can navigate your benefits platform in their preferred language, they don't just browse, they actually book hotels, redeem discounts, and engage with the perks you're investing in.
Native language support creates loyalty that reflects back on you. The majority of people are more loyal to companies that provide support in their native language, and many will stop interacting with a business altogether if they can’t be helped in their preferred language. When your employees can get help in their preferred language and successfully use their benefits, that positive experience becomes part of how they perceive you as an employer, reinforcing that you've invested in benefits that truly work for your entire diverse workforce.
Language accessibility demonstrates genuine commitment to inclusion. Organizations with strong language diversity programs report 29% higher employee satisfaction and 19% lower turnover rates. When employees see that their benefits platform is available in multiple languages with multilingual support, it sends a powerful message: you're not just talking about diversity and inclusion—you're putting resources behind it. This tangible demonstration of commitment creates the kind of goodwill and engagement that drives retention.
"We hear tremendous enthusiasm from HR teams when they discover these updates," says Kathy McGovern, VP of Product at Access Development. "They tell us things like, 'This is exactly what our Spanish-speaking team members have been asking for,' or 'Our employees are going to be so excited about this,' or 'This really shows we're committed to serving our entire workforce.' That excitement is contagious. When employees see their employer investing in benefits that actually work for them personally, it creates genuine goodwill and engagement."
The Opportunity: Modern Consumers Want Payment Flexibility Everywhere, Including Benefits
Where language accessibility gets people excited about exploring their benefit options, payment flexibility helps ensure they actually use them.
For example, travel and lifestyle benefits are among the most valued employee perks. When employees can access savings hotels, entertainment, and dining through their discount program for employees, these aren't just nice extras—they're meaningful quality-of-life improvements that make vacations more affordable for families and special experiences more accessible. But here's the challenge: even with great discounts, larger purchases like hotel bookings still require upfront payment that can feel like a barrier, especially for employees managing tight budgets or unexpected expenses.
The same payment flexibility revolution happening across retail and consumer purchases is now reshaping employee benefit expectations. Employees who use Buy Now, Pay Later for everything from furniture to electronics naturally expect the same flexibility when using their employee benefits. We're excited to meet them where they are.
Payment flexibility is especially valuable for:
- Younger employees (millennials and Gen Z) who prefer to manage cash flow strategically
- Employees who want to book travel now but spread the cost over several paychecks
- Team members planning significant family trips or milestone celebrations
- Anyone who appreciates having payment options that match how they prefer to manage their finances
The Access Perks travel platform offers some of the lowest rates on hotels, car rentals, theme park tickets and more. The range of options, from budget-friendly stays to dream vacations, makes travel accessible to people across all life stages, financial situations, and travel preferences. Even with steep discounts, some want more options when it comes to paying for their vacations.
Access has been hard at work ensuring that payment constraints don't keep members from booking their next trip. After all, payment flexibility increases bookings, which proves your workers are enjoying their benefits.
Update #3: Buy Now, Pay Later Makes Dream Vacations More Attainable for Your Entire Team
We've added Buy Now, Pay Later (BNPL) options for hotel bookings and theme park tickets, currently available to employees living in the U.S. This means your team members can book their hotel now and split the payment over time, often with no interest when they pay according to terms. It's the same flexible payment approach they already use and love with other purchases, now available for their vacation planning.
Here’s how: During checkout, “Pay Later” appears right alongside the credit card and Paypal options. Employees select their payment plan, get quick approval, and they're done. The entire process takes just minutes, making it easy for more employees to say yes to that vacation they've been dreaming about.
Update #4: Multi-Currency Conversion Simplifies International Travel for Global Teams
Access Perks now offers automatic currency conversion when employees book hotels through our employee benefits platform. In addition to U.S. dollars (USD), employees can view and pay with United Arab Emirates dirham (AED), Australian dollar (AUD), Canadian dollar (CAD), and Mexican peso (MXN). No calculators needed. No confusion about exchange rates. Just clear, transparent pricing.
Here’s how: Once an employee searches for hotels at their destination, they can select which currency they want prices displayed in. This simple feature removes a surprising amount of friction from the booking process.
The Impact: How Payment Flexibility Helps Increase Benefits Utilization and Employee Satisfaction
You want your employees using and enjoying their benefits. Time off is constantly one of the most demanded benefits, and when employees use that time off, specifically for vacations, the advantages compound. Workers return refreshed, happy and ready to work even more efficiently than before. For that to happen, they actually have to go on vacation. When you remove payment friction, exciting things happen that directly impact your engagement and retention metrics.
Modern payment options increase loyalty and reduce turnover. The market for BNPL hit $340 billion in global transaction value last year and is growing at 12% annually. This isn’t a passing trend, it’s how modern consumers prefer to manage their budgets, with over half of millennials and Gen Z members preferring it over credit cards. Worldwide, 79% of customers are more loyal to businesses that provide clear and seamless currency conversion options. When your employee benefit programs match how employees actually want to pay, utilization soars.
Fewer abandoned bookings mean more employees enjoying their benefits. 26% of Americans say they're more likely to complete a purchase when BNPL is offered, and as many as 49% of customers report they will abandon a cart if they don’t have local currency options. By offering both, you're removing two unique barriers that often prevent employees from completing bookings.
Average booking values rise, enabling better employee experiences. BNPL can increase average order values by 20-40%. Just like discounts help employees afford experiences they might otherwise skip, flexible payment options mean employees often choose a nicer hotel or extend their trip by a day. Better vacation experiences lead to happier, more energized employees who return to work genuinely refreshed.
"People already have plenty of reasons to talk themselves out of taking a vacation," McGovern explains. "Financial worries, looming work deadlines, you name it. The last thing we want is for employees to get excited when they see the incredible travel deals in their benefits, start planning that dream trip, and then abandon it at checkout because they're confused about currency conversion or stressed about paying everything upfront. We're intentionally removing every obstacle we can so that when employees find that perfect hotel or vacation package, nothing stops them from actually booking it and taking that well-deserved break."
What This Means for Your HR Strategy: Meeting Your Evolving Workforce Where They Are
Why are we upgrading an employee benefits platform that's been successfully serving businesses for over 40 years? Because we know the best employee discount programs evolve with your workforce, and meet them exactly where they are.
The demographics of the U.S. workforce are shifting in exciting ways. Language diversity increases as more Americans prefer another language at home, and as remote work expands workforces far beyond the boundaries of a single building. Payment preferences are evolving rapidly, especially among the younger generations that now dominate the U.S. workforce.
Also, employee expectations have been shaped by seamless consumer experiences with Amazon, Netflix, and modern banking apps—they expect personalization, flexibility, and support that meets them where they are. When they are using their employee benefits, they bring those same expectations and hold those interactions to the same standards.
Access Perks’ recent travel platform updates aren’t just about being inclusive (though that’s important too). They’re about ensuring the benefits you invest in actually drive the outcomes you want: talent recruitment, employee retention, employee engagement, and building a workplace where everyone feels genuinely valued.
Access Perks helps businesses of all sizes create employee benefit programs that work for their entire workforce. We're constantly listening to what HR professionals need and evolving our platform to meet those needs—because when benefits are truly accessible, everyone wins.
If you're excited about how these updates could boost engagement across your diverse workforce, we'd love to talk. Reach out and let's explore how Access can help you create an employee benefits experience where every single person on your team feels valued, supported, and included. Because in today's competitive talent market, the employers who thrive are the ones who make benefits work for everyone.
